Last updated: May 19, 2026
We take your privacy seriously. This Privacy Statement explains how Cremlyn (collectively, “we”, “us”, or “our”) collects, uses, shares, and processes your personal information when you visit or make a purchase from our website or otherwise communicate with us. Cremlyn is powered by Shopify, which enables us to provide our services to you.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing our website and services, you acknowledge that you have read and understand the practices described in this Privacy Policy.
Collection and Use of Personal Data
Personal data is information that can be used to directly or indirectly identify you. Personal data does not include data that has been permanently anonymized or aggregated.
We collect and process personal information only as necessary to provide our products and services, improve your shopping experience, maintain security, and comply with applicable laws and regulations.
Promoting Safety and Security
We follow reasonable administrative, technical, and physical safeguards to protect your personal information. We use personal data to verify accounts, process transactions, monitor fraud, investigate suspicious activity, and protect the security of our website and customers.
What Personal Data We Collect
i. Information You Provide
We may collect personal information when you:
- Create an account
- Place an order
- Subscribe to emails or promotions
- Contact customer support
- Participate in surveys, giveaways, or promotions
This information may include:
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment information (credit card, debit card, or other financial details)
- Order history
- Account preferences and settings
ii. Automatically Collected Information
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage information (pages viewed, links clicked, items added to cart)
- Cookies and tracking data
- Approximate location information
How We Use Your Personal Data
We use your personal information to:
- Process and fulfill orders
- Provide customer support
- Improve our website, products, and services
- Personalize your shopping experience (e.g., recommending products)
- Prevent fraud and unauthorized transactions
- Send marketing emails and promotions (if you opt in)
- Analyze website traffic and business performance
- Comply with legal obligations
- Enforce our terms and policies
Marketing Communications
If you subscribe to our marketing emails, we may send updates about new products, special offers, and promotions. You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly. Even if you opt out, we may still send you non-promotional emails about your account or orders.
Cookies
What Are Cookies?
Cookies are small text files stored on your device that help websites recognize users and improve browsing experiences.
How We Use Cookies
We use cookies and similar technologies to:
- Remember user preferences and cart items
- Improve website functionality
- Analyze website traffic and usage
- Personalize content and advertisements
- Enhance security and fraud prevention
You may disable cookies through your browser settings. However, some website features may not function properly.
Sharing of Personal Information
We may share your information with trusted third-party service providers that help operate our business, including:
- Shopify (our e-commerce platform)
- Payment processors (e.g., credit card companies)
- Shipping and fulfillment providers
- Email marketing platforms
- Analytics and advertising providers (e.g., Google Analytics)
These service providers only receive the information necessary to perform their services for us. We do not sell your personal information.
Disclosure for Legal Reasons
We may disclose personal information if required to do so by applicable laws, regulations, legal processes, subpoenas, or governmental requests, or when necessary to:
- Protect our legal rights
- Prevent fraud or illegal activity
- Enforce our policies and terms
- Protect the safety of our customers or the public
Relationship with Shopify
Our website is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our website in order to provide and improve the Services for you. Information you submit to our website will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.
To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.
Third-Party Websites and Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing any information.
Children's Data
Our website and services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete it.
Data Security and Retention
We use reasonable security measures to protect your information from unauthorized access, disclosure, misuse, or loss. However, no security measures are perfect or impenetrable. We cannot guarantee “perfect security.”
We retain personal information only as long as necessary to:
- Fulfill orders and provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements and policies
Your Rights and Choices (Depending on Your Location)
Depending on where you live, you may have some or all of the following rights regarding your personal information:
-
Right to Access / Know – Request a copy of the personal information we hold about you.
- Right to Delete – Request that we delete your personal information.
- Right to Correct – Request that we correct inaccurate information.
- Right to Portability – Request a copy of your data in a transferable format.
- Right to Opt Out – Opt out of the sale or sharing of your personal information for targeted advertising (where applicable).
To exercise any of these rights, please contact us using the information below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising any of these rights.
International Transfers
We may transfer, store, and process your personal information outside the country where you live. If we transfer your information out of the European Economic Area (EEA) or the United Kingdom, we will rely on recognized transfer mechanisms such as Standard Contractual Clauses.
Complaints
If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.
Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our business practices, technology, or legal requirements. Updates will be posted on this page with the revised effective date. We will provide notice as required by applicable law.
Contact Us
If you have any questions regarding this Privacy Statement or your personal information, please contact us:
- Company Name: Hefei Zhengga E-commerce Co., Ltd.
- Unified Social Credit Code: 91340102MA8PKG9H3Y
- Address: Room 1306, Jingtai Building, Intersection of Dangtu Road and Linquan Road, Yaohai District, Hefei City, Anhui Province, China
- Postal Code: 230011
- Phone: +86 191 2953 7039
- Email: support@cremlyn.com
Monday – Friday: 9:30 AM – 6:30 PM (Eastern Standard Time)
We strive to respond to all inquiries within 12-24 hours during business days.